FAQ

You can order the product you like through our website Glitz Jewels and also you can directly visit our store inRaja Street, Coimbatore.

Shiprocket Payment Gateway, Bank transfer and UPI payments.

To know how shipping of products work, Refer To shipping and Delivery Policy Page,

To know more about replacement of products, Refer to Return and Refund Policy Page

Not available as of now.

Yes. Even we have come across such popular websites who take returns till 30 days. We would like to ask a simple question to you. Suppose if they take a return till 30 days, then what will they do with the product returned to them? Will they destroy it? Answer is no. The same product will be sent to another customer. The logic is, it’s not feasible for any seller to destroy returned product. They will send the same to other customers and the chain goes on. But Glitz Jewels does not take returns like that and we can always assure that abrand-new product is always shipped to the customer. We show only unedited actual product pictures online.

We have earrings in all sizes and each product has description with product dimensions. Customers are requested to use a small 15 cms scale to guess the exact size of the earrings using the dimensions we have provided. It takes just few minutes to do that. Some customers require big size earrings and some require small size earrings. But photograph shown is not scaled to size. For that reason, we have measured the height and width of the product and mentioned in description. We can take returns, if the product sent is not as shown in picture and not as per dimensions mentioned in description. In other cases, we can help you if you can contact us with accurate information. Logistic expenses are very high, the time involved in product transit and also to ensure only new products are shipped to eachcustomer. 

Normally, we maintain 3 sizes of bangles. They are 2.4, 2.6 and 2.8. But this is just size number and it has no relation with size. Many customers think that 2.6 means 2.6 Inches. This is not true. Customer can google Indian Bangle Size Chart and they will be getting help about determining their size. Or they can measure the bangles which they already use. 2.4 is 57 MM inner diameter, 2.6 is 60 MM inner diameter and 2.8 is 63 MM inner diameter. Still if customers have doubt, they can mail us for help before placing order.

This may happen in two circumstances. One is wrong email id and other is network issues. Wrong email id issue can be fixed by sending us a mail from correct email id about order confirmation. In-case of amount debited without order confirmation due to network issues or because of card issuing bank taking too much time to respond etc., the amount will be automatically refunded. In-case if the amount is not refunded, then customers can contact us so that we can get it done by coordinating with our payment gateway bank. In those cases, if the shopping cart of the customers have to be restored, they can contact us so that we can help you in restoring the cart and customers need not spend time in adding the products again to cart. The payments which are debited without order confirmation will be automatically refunded and the time taken to reflect in the account of the customer may take 7 to 10 working days. But customers are requested to send a mail to glitzjewels@myyahoo.com if they have received no confirmation mail after the payment.

We can very well assure you that our site is more secure than any other website as regards payment. This is because Glitz Jewels never accepts any card details and never stores any card information. After reviewing order, while customers click the payment button, they are automatically taken to a secure https website. It’s a direct bank payment page. Only after confirming the payment, customers will be redirected again to Glitz Jewels website. In a way, we do not know which card you are using at all.

The products are combined with matching earrings only. It’s not possible to mix and match between earrings shown in one necklace set with earrings shown in other necklace set. 

Customers, please note that custom designs are not available for a single piece. For bulk orders, customizable designs are possible.

We sell only products and not pictures. Pictures which are uploaded in our website are meant for viewing the designs only. 

In some cases, there may be genuine reasons that the door might have been locked or security guard might have not allowedetc.,But in most cases, we find that the courier people are loaded with lot of packages and are not able to complete the delivery and update wrong tracking information. We have already raised this issue with them not to update wrong tracking information. 

Glitz Jewels does not show any kind of advertisement of any other website. We do not show any URL links which diverts to other price comparison websites. If your browser gives you such advertisement, this should be some kind of malware which has infected your browser. This is not safe as your important information might get tracked. In such circumstances, search google or get in touch with system service personnel to get the infection removed from your browser.

Glitz Jewels can assure that the products which are shown in the website will be as shown only if the orders are placed at Glitz Jewels. There are many sellers, who copy the design and make a fresh piece with very poor alloy composition of silver. We, at Glitz Jewels, deal with silver only made of 92.5 (sterling silver), giving customers utmost quality possible. We have received many such complaints from customers who get the pictures that are shown in our website. Glitz Jewels is not responsible for any such loss arising out of such transactions.